Delivery Information

Postage Fees & Delivery Charges

QiQi Online House provides:

• FREE shipping to West Malaysia for purchases above RM188
• FREE shipping to East Malaysia for purchases above RM388

For Singapore and international shipping enquiries, kindly contact us before placing your order via our Facebook page Messenger or customer service. International shipping charges are calculated based on the weight and size of the purchased items.

Order Processing & Delivery

Orders received will usually be processed and shipped on the next working day.

Estimated delivery time:

• 3–5 working days within Malaysia

Please note that delivery times may vary depending on product availability, courier operations, and peak periods. Customers will be informed accordingly if there are any delays.

Parcels are shipped using trusted courier services including:

• PosLaju
• GDEX
• ABX Express

Currently, we only ship to:

• Peninsular Malaysia
• Sabah
• Sarawak

Please ensure all shipping information is correct before confirming your order. Once an order has entered processing status, shipping address changes are not allowed unless under special circumstances. Kindly contact our customer service team immediately for assistance.

Shipping Notice

We always strive to prepare and dispatch orders as quickly as possible during working days and office hours.

However, customers are kindly advised that QiQi Online House does not represent courier companies. While we hope all parcels arrive on time, delays may occasionally occur due to circumstances beyond our control.

Rest assured, we will do our best to assist customers with any shipping-related issues whenever possible.

Office Hours

Monday – Friday
10:00 AM – 6:00 PM

Closed on Public Holidays.